Privacy Policy
Data and Privacy Policy
At Emotion Laboratories we make every effort to ensure the protection of your personal information.
www.ladyprelox.co.uk (“the Website”) is owned and operated by Emotion Laboratories Ltd (“The Company”). This Data and Privacy policy, in conjunction with our Terms and Conditions, explain how we may use the information collected from you, as well as the rights you have over any personal information we hold about you. Please read this Policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.
1. Information we collect
We collect information about you while you:
-Visit our Website;
-register on or buy Lady Prelox® on our Website;
-take part in our promotions, customer surveys or questionnaires; or
-when you contact us via e-mail, phone or letter.
2. Online payment :
The credit card information you provide when shopping at www.ladyprelox.co.uk is sent directly and encrypted to our PSP (Payment Service Provider). No one other than them and you see or record this information.
3. How the Company uses your information
We collect your personal information to better understand you and to be able to personalise our Website, offers and promotions to your needs and requests.
We use your information to:
-manage, develop and improve our Website;
-customize our services, offers and promotions to your needs;
-operate your account;
-manage your orders;
-inform you about important changes to the Website and our offers;
-improve our range of products and services ;
-organize promotions, competitions, customer surveys and questionnaires; and
-control and verify your identity, and prevent or detect crime.
In performing checks your information may be disclosed to credit reference agencies. These credit references agencies may keep a record of such information. This is not a credit check. Your credit rating will not be affected.
4. Marketing and customer research
With your prior approval, we may contact you in order to provide you with offers and information about our products or services.
If you wish not receive this information this will mean that you won’t get details of great offers or promotions that may be of interest to you.
5. You may choose to no longer receive marketing information from us by:
-amending your options in the “Your Account” section on the Website;
-calling us on 0844 409 7810; or
-writing us at Emotion Laboratories Ltd 77 Harrow Drive N99 EQ LONDON
6. Cookies
We use cookies, for instance, in order to increase the functionality of the website. Cookies are used to remember which items the shopping cart contains, when you shop at the site. The cookies are deleted when the user logs out or closes his browser.
7. Disclosing your information
We will never disclose your information to anyone outside our Company except:
-if you agree with it;
-where we are required or permitted to do so by law;
-to other partners who provide a service to us i.e. delivery companies; or
-to any successors in title to our business.
8. Other websites
The website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
9. Changes to our policy
We reserve the right to amend the Policy at any time.
10. Contacting us
If you have any queries, please contact us at info@ladyprelox.com